Refund, Cancellation & Delivery Policy

1.1 No Refund Policy. SocialEye operates a strict no-refund policy for all subscription purchases. Once payment is processed and your subscription is activated, you gain immediate access to our intelligence platform and database services. This instant digital delivery cannot be "returned" in the traditional sense.

1.2 Rationale. Our no-refund policy exists because:

• You receive immediate, full access to premium features upon payment
• Our service provides access to proprietary data that cannot be "un-accessed"
• Database queries and searches performed cannot be reversed
• The value of our service is delivered instantly upon activation

1.3 Trial Recommendation. We strongly recommend using our free tier to evaluate the platform before purchasing a subscription. The free tier allows you to:

• Test the user interface and experience
• Perform limited searches to assess data quality
• Understand platform capabilities before committing

1.4 Exceptional Circumstances. In rare cases, refunds may be considered at our sole discretion for:

• Duplicate charges caused by technical errors on our end
• Extended service outages (over 72 hours) affecting your subscription period
• Unauthorized transactions (subject to investigation and verification)

To request an exception, contact us within 7 days of the charge with relevant documentation.

2.1 Right to Cancel. You may cancel your subscription at any time through your account settings or by contacting our support team. There are no cancellation fees or penalties.

2.2 How to Cancel. You can cancel your subscription through:

• Dashboard: Navigate to Settings → Subscription → Cancel Subscription
• Email: Send a cancellation request to [email protected]
• Support: Contact us via Telegram @social_eye

2.3 Effect of Cancellation. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to all features until your subscription expires
• No further charges will be made to your payment method
• Your account will revert to the free tier after the paid period ends
• Search history and saved data will be retained according to our data retention policy

2.4 Automatic Renewal. Subscriptions automatically renew at the end of each billing period (monthly or 90-day) unless cancelled. You will receive a reminder email 7 days before renewal. To avoid being charged, cancel at least 24 hours before your renewal date.

2.5 Reactivation. If you cancel and later wish to resume your subscription, you can reactivate at any time through your dashboard. You will be charged the current rate for your selected plan.

2.6 Plan Changes. You may upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the end of your current billing period

3.1 Digital Service. SocialEye is a digital service platform. We do not sell or ship physical products. All services are delivered electronically through our web platform.

3.2 Instant Activation. Upon successful payment:

• Your subscription is activated immediately (typically within seconds)
• Premium features become available instantly in your dashboard
• You will receive a confirmation email with receipt and subscription details
• No physical delivery or shipping is required

3.3 Delivery Method. Service access is delivered through:

• Web Platform: Access via socialeye.net after logging in
• API: Programmatic access via our REST API (select plans)
• Email Notifications: Account and security alerts

3.4 Cryptocurrency Payments. For payments made via cryptocurrency:

• Activation occurs after blockchain confirmation (typically 1-30 minutes depending on network)
• You will receive email notification once your subscription is activated
• You can check payment status on your billing page

3.5 Failed Delivery. If your subscription is not activated within 1 hour of confirmed payment, please contact support immediately with your payment confirmation.

3.6 Service Availability. Our platform is available 24/7 with a target uptime of 99.9%. Planned maintenance windows are announced in advance.

4.1 Accepted Payment Methods. We accept:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover (via Square)
• Cryptocurrency: BTC, ETH, USDT, USDC, LTC, and 50+ others (via NOWPayments)

4.2 Currency. All prices are displayed and charged in USD ($) or EUR (€) depending on your selection. Currency conversion rates for card payments are determined by your card issuer.

4.3 Billing Cycles. We offer the following billing options:

• Monthly: Billed every 30 days
• 90-Day: Billed every 90 days (10% discount)

4.4 Failed Payments. If a recurring payment fails:

• We will attempt to charge your payment method up to 3 times over 7 days
• You will receive email notifications about the failed payment
• If all attempts fail, your subscription will be suspended
• You can update your payment method at any time to reactivate

4.5 Price Changes. We reserve the right to change subscription prices. Existing subscribers will be notified 30 days before any price increase takes effect and may cancel before the new price applies.

5.1 Contact Us First. If you have any billing concerns, please contact our support team before initiating a dispute with your bank or payment provider. We are committed to resolving issues promptly and fairly.

5.2 Chargebacks. Filing a chargeback or payment dispute without first attempting to resolve the issue with us may result in:

• Immediate suspension of your account
• Loss of access to all services and data
• Potential collection action for amounts owed

5.3 Fraudulent Disputes. We maintain detailed transaction records and will contest any fraudulent chargebacks. Fraudulent disputes may be reported to appropriate authorities.

For any questions about these policies or billing issues, please contact us: